Technical Support
Get expert help with installation, configuration, and troubleshooting for your data center infrastructure.
Live Chat
Immediate assistance for urgent technical queries.
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Submit Ticket
Detailed technical support for complex issues. Typical response < 4 hours.
Phone Support
Speak directly with a senior engineer. Available 24/7 for Enterprise contract holders.
Common Technical Questions
What is the max load rating for the 42U Open Frame Rack?
The 42U Open Frame Rack is rated for a static load of 1,500 lbs (680 kg) and a dynamic load of 1,000 lbs (453 kg).
Do the PDU units support remote monitoring via SNMP?
Yes, all Smart and Switched PDU series support SNMP v1/v2c/v3 for integration with DCIM software.
What is the operating temperature range for the fiber optic cables?
Our industrial-grade fiber cables are rated for -40°C to +85°C operation.
Can I replace the fans in the cooling unit without shutting down?
Yes, our CRAC units feature hot-swappable fan modules for zero-downtime maintenance.